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Our workforce management software helps call centers forecast, schedule, analyze and optimize your workforce. Discover how call center WFM software works today!
Optimize Your Call Center Workers' Safety June 09, 2014 Hearing loss happens for many reasons; one of them is exposure to too much loud noise. This is a condition known as noise-induced hearing loss (...
Contact Centers Raising Their Game December 22, 2015 It doesn’t matter how quickly an operator picks up a customer call in a contact center. If the voice quality if less than stellar, an agitated cust...
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