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Abstractmicro. The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the...

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Call Center Simulation using Contact Routing Simulator

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Call Center Simulation using Contact Routing Simulator

The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. Th...

SL Calculator: Erlang C Staffing from Service Level

Explanation of how to use the SL calculator, which is part of the Erlang Library for Excel.

Erlang C Queueing Model

Description and formulas for the Erlang C (M/M/c) queueing model used in the Erlang Library for Excel